Privacy Policy
Last Updated: December 13, 2024
1. Introduction
Welcome to Watsify ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based e-commerce platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, business details
- Store Information: Store name, business type, WhatsApp Business API credentials
- Product Data: Product names, descriptions, prices, images
- Payment Information: Stripe Connect account details (we do not store credit card information)
- Communication Data: Messages sent through WhatsApp Business API
2.2 Automatically Collected Information
- Usage Data: Pages viewed, features used, time spent on platform
- Device Information: IP address, browser type, operating system
- Analytics Data: Store performance metrics, order statistics
- Log Data: Server logs, error reports, access times
3. How We Use Your Information
- To provide and maintain our service
- To process transactions and send order notifications
- To communicate with you about your account and services
- To improve our platform and develop new features
- To ensure platform security and prevent fraud
- To comply with legal obligations
- To send promotional communications (with your consent)
4. WhatsApp Business API Integration
Watsify integrates with WhatsApp Business API provided by Meta Platforms, Inc. When you use our service:
- Messages sent through WhatsApp are subject to Meta's privacy policy and terms
- We store WhatsApp Business API credentials securely using encryption
- Customer phone numbers are processed to send order confirmations and updates
- We do not share your WhatsApp data with third parties except as required by Meta's API
5. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Stripe (payment processing), Meta (WhatsApp API), MongoDB Atlas (database hosting)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with merger, sale, or acquisition
- With Your Consent: Any other disclosure made with your explicit permission
We will never sell your personal information to third parties.
6. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of sensitive data in transit (SSL/TLS) and at rest
- Secure authentication using JWT tokens
- WhatsApp API tokens are encrypted using AES-256 encryption
- Regular security audits and updates
- Access controls and role-based permissions
- Secure database hosting with MongoDB Atlas
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. After deletion, we may retain certain information for legal compliance, fraud prevention, and backup purposes for up to 90 days.
8. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a structured format
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, please contact us at privacy@watsify.io
9. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Maintain your login session
- Remember your preferences
- Analyze platform usage and performance
- Improve user experience
You can control cookies through your browser settings. Disabling cookies may affect platform functionality.
11. Children's Privacy
Our service is intended for business use only and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform. Your continued use after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
By using Watsify, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.